DeWitt, NY-This issue of MHEDA Edge, the monthly e-zine for young professionals in the conveyor, storage and handling, forklift and general material handling industries, features an article on field service technology, the software that is revolutionizing the way material handling service departments are run.
According to the article titled "Field Service Automation," a quick look around can produce countless examples of how technology is streamlining processes and making life easier. From online bill paying to Google maps, it''s everywhere. The same phenomenon is occurring in material handling service departments across the country: field service automation software is streamlining age-old processes and simplifying complicated operations.
The article states that in most service departments, there is constant communication going on between field technicians and dispatchers. Techs are getting marching orders for their next call or reporting back to the dispat cher on their previous one. Field service automation programs streamline the process. Service technicians can view information on their next stop via their computer. They can also use the same program to report back to the office when a job is done. This allows distributors to cut down on the number of dispatchers. Two or three people can now do what used to require five.
This type of software also allows service technicians to log hours, parts, miscellaneous, and notes instantly to the work order. This means that they don''t have to spend non-billable time at the end of the day recreating what happened. It also means that invoices can be produced faster. Parts usage it is noted in the system and removed from inventory. Similarly, if a technician needs to quickly locate a part, the software will show them the location of the closest warehouse that has the part in stock.
Much like the Internet has revolutionized our personal lives, field service automation i s revolutionizing the way service departments operate. To find out more about this quickly evolving field check out the September issue of MHEDA Edge.
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